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Q: Can I receive cash for my voucher?
A: Magna vouchers cannot be exchanged for cash. They can only be redeemed towards purchases.
Q: How do I use my voucher for purchases?
A: If the cost of the item is more than the value of the
voucher you can pay the difference in cash or charge. Change will not
be refunded if the cost of the item is less than the value of the
voucher.
Q: Can I charge on my Magna Card?
A: The Magna card is not a charge card. However, some of our
participants do offer credit facilities. Please apply to them directly
if you need a charge account.
Q: What do I do if my card is lost or stolen?
A: Report it to the Magna Centre as soon as possible and we
will issue you another card. In any case, the points earned on the
transaction will still go to the account of the name mentioned on the
card.
Q: Who can redeem points?
A: Only current card holders. You can redeem vouchers on
presentation of your Magna card and Photo ID (Driver’s License,
Passport, National ID card).
Q: Who do I call if I have a problem or need more information?
A: You can contact our Customer Care Centre to query any information about Magna. Please view our Contact Information listed below.
Q: What happens if I lose my voucher?
A: A voucher has monetary value and should be treated the
same way you would treat cash. Losing your voucher is similar to losing
cash, and we cannot replace lost Magna vouchers.
Q: What do I do if I cannot remember my Member Access Code?
A: If you have lost or forgotten your Member Access Code,
click the ‘Retrieve Member Code’ link on www.magnarewards.com homepage
and follow the listed instructions. Your Member Code will be e-mailed
back to you.
Q: What should I do if I want to update my Personal Information?
A: If you would like to update your personal information,
click the ‘Update Information’ button once you have logged into the
Magna Rewards site. You can also contact our Call Centre:
Residents outside of Trinidad & Tobago:
1-800-744-FREE (3733)
Residents of Trinidad & Tobago:
800-FREE (3733) |
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